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sniebauer

Zendesk Admin MCP Server

by sniebauer

zda_get_automation

Retrieve a complete Zendesk automation definition using its ID. Access all details needed to inspect or manage automations.

Instructions

Fetch a single Zendesk automation by ID, including its full definition.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesNumeric object ID
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description should disclose behavioral traits. It does not mention that the tool is read-only, any authentication requirements, side effects, or rate limits. The description only states the operation without addressing safety or constraints.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that directly states the tool's purpose with no extraneous information. It is concise and front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple fetch tool with one parameter and no output schema, the description is complete. It specifies the input (by ID) and the result (including its full definition). No additional information is needed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with the 'id' parameter described as 'Numeric object ID'. The description adds 'by ID' but does not provide additional semantics beyond what is in the schema. According to guidelines, baseline is 3 when coverage is high.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states 'Fetch a single Zendesk automation by ID', which specifies the verb (Fetch), resource (automation), and method (by ID). This distinguishes it from sibling tools like zda_list_automations (list all) and zda_create_automation (create).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies use when needing a specific automation by ID, which is clear from the tool name and sibling context. However, it does not explicitly state when not to use it or mention alternatives, but for a simple fetch tool, the implicit guidance is sufficient.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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