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sniebauer

Zendesk Admin MCP Server

by sniebauer

zda_list_macros

Retrieve a complete list of all Zendesk macros to manage and review automated ticket responses.

Instructions

List all Zendesk macros.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must carry full burden. It only states 'list all Zendesk macros' without mentioning that it is a read-only operation, auth requirements, rate limits, or any potential side effects. Minimal disclosure.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, front-loaded with the core purpose. No unnecessary words. Extremely concise.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple no-parameter list tool, the description is sufficient. However, it omits mention of pagination or return format, which could be helpful. Still, context signals (no output schema) reduce burden. Score 4 reflects minor gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

There are no parameters, so schema coverage is 100%. Baseline score of 4 applies as description adds no parameter info, but none is needed. No contradiction or gap.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states it lists all Zendesk macros, a distinct operation from sibling tools like create, delete, or get specific macro. Verb+resource combination is unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use or alternatives. The name and sibling context imply it is for enumerating all macros, but the description does not elaborate on scenarios or compare with similar list tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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