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sniebauer

Zendesk Admin MCP Server

by sniebauer

zda_update_ticket_form

Update an existing Zendesk ticket form by providing its ID and fields such as name, display name, ticket field IDs, active status, and end user visibility.

Instructions

Update an existing Zendesk ticket_form. Common fields: name, display_name, ticket_field_ids (ordered), active, end_user_visible.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesNumeric object ID
dataYesThe resource's fields (passthrough) — e.g. title/name, conditions ({all,any} of {field,operator,value}), actions, etc. Pass the fields directly; do NOT wrap them in a {<resource>: ...} envelope — the server adds that automatically.
require_confirmNo
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It mentions common fields but does not disclose behavioral traits such as permissions required, whether the update is partial or full, or any side effects. For a mutation tool, this is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise (two sentences) and front-loaded with the primary action. Every sentence adds value without redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has no output schema and no annotations. The description does not explain the return value or error conditions. While it covers the basics, it lacks completeness for a tool with nested objects and no annotations.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The description adds meaning beyond the schema by listing example fields for the 'data' object (name, display_name, ticket_field_ids, active, end_user_visible). With 67% schema coverage, this provides useful context that the schema alone does not give.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Update an existing Zendesk ticket_form') and lists common fields. Among siblings, it is distinct from create, delete, get, and list operations, making differentiation easy.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when updating a ticket form but provides no explicit guidance on when to use this tool versus alternatives (e.g., create or delete) or any prerequisites. It lacks 'when not to use' information.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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