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sniebauer

Zendesk Admin MCP Server

by sniebauer

zda_create_trigger

Create a new Zendesk trigger by specifying conditions, actions, and active status. Automate ticket workflows with custom rules.

Instructions

Create a new Zendesk trigger. Common fields: title, conditions {all,any}, actions, active, category_id.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
dataYesThe resource's fields (passthrough) — e.g. title/name, conditions ({all,any} of {field,operator,value}), actions, etc. Pass the fields directly; do NOT wrap them in a {<resource>: ...} envelope — the server adds that automatically.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must convey behavioral traits. It only states 'Create a new trigger' and lists fields, without explaining side effects, permissions, or what happens on success (no output schema). Minimal behavioral disclosure.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is short (one sentence plus a list) with no superfluous content. It efficiently conveys the purpose and key fields.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a single-parameter tool, the description covers acceptable fields but omits details like return value (no output schema), default values, or error conditions. Adequate but not comprehensive.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The description adds value beyond the schema by listing commonly used fields (title, conditions, actions, active, category_id) and hinting at their structure (e.g., 'conditions {all,any}'). This helps compensate for the open-ended 'data' parameter.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Create a new Zendesk trigger' with a specific verb and resource. It lists common fields, which aids understanding. However, it does not differentiate from sibling create tools (e.g., zda_create_automation) beyond the resource name.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. With many sibling creation tools, explicit advice on when to choose this one would be beneficial.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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