zda_list_ticket_forms
Retrieve all ticket forms in Zendesk to review their configurations and structure.
Instructions
List all Zendesk ticket_forms.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Retrieve all ticket forms in Zendesk to review their configurations and structure.
List all Zendesk ticket_forms.
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description must fully disclose behavioral traits. It only states 'List all' which implies a read operation, but lacks details on pagination, response format, rate limits, or any side effects. The transparency is minimal.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single sentence with no extraneous words. It is perfectly concise and front-loaded with the core purpose.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple list tool with no parameters and no output schema, the description is minimally adequate. However, it could be improved by noting that it returns an array of form objects or any default pagination behavior. The lack of such details makes it only moderately complete.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The tool has zero parameters and 100% schema description coverage (empty properties). Per guidelines, 0 parameters yields a baseline of 4. The description adds no parameter info, which is acceptable given no parameters exist.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states 'List all Zendesk ticket_forms' with a specific verb (List) and resource (ticket_forms). It distinguishes from sibling tools like zda_get_ticket_form (single) and zda_create_ticket_form (create). However, it lacks nuance about scope or default ordering, which would make it a 5.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance is provided on when to use this tool versus alternatives such as zda_get_ticket_form for a specific form or other list tools. The description does not mention when to use 'list' vs 'get', nor any prerequisites or exclusions.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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