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sniebauer

Zendesk Admin MCP Server

by sniebauer

zda_list_sla_policies

List all Zendesk SLA policies to review and manage service level agreements for tickets.

Instructions

List all Zendesk sla_policies.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description must fully disclose behavioral traits. It only states 'List all' without mentioning if the tool is read-only, whether it returns a paginated list, or any side effects. This is insufficient for an agent to understand the tool's behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence. It is appropriately concise for a simple list tool, though it could have added brief guidance on usage or return value without being verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (no parameters, no output schema), the description covers the basic purpose. However, it lacks details about what the response contains (e.g., list of SLA policy objects) and whether any pagination or filtering exists. It is minimally complete but not fully informative.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool has zero parameters, so the input schema is trivially covered (100%). The description adds no parameter-specific info, but none is needed. Per guidelines, baseline score for 0 parameters is 4.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'List all Zendesk sla_policies' clearly states the action (list) and the resource (sla_policies). It distinguishes itself from sibling tools like zda_get_sla_policy (single policy) and other list tools (e.g., zda_list_automations) by specifying the exact resource.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives such as zda_get_sla_policy for a single policy or other list tools. There is no mention of when not to use it or any prerequisites, leaving the agent to infer usage from the name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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