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sniebauer

Zendesk Admin MCP Server

by sniebauer

zda_list_ticket_fields

Retrieve all Zendesk ticket fields for admin configuration and reporting purposes.

Instructions

List all Zendesk ticket_fields.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description bears full burden for behavioral disclosure. It does not mention authentication, pagination, rate limits, or whether 'all' includes archived/hidden fields. The read-only nature is implied but unstated.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no superfluous words. It efficiently communicates the tool's purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the lack of output schema and annotations, the description should provide more context about the return format, scope of 'all', or potential limitations. It is too minimal for complete understanding.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

There are zero parameters, and the schema coverage is 100%. Per guidelines, the baseline is 4; the description adds no parameter info, which is acceptable.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'List all Zendesk ticket_fields' uses a specific verb ('List') and resource ('ticket_fields'), clearly distinguishing it from sibling list tools like zda_list_agent_roles or zda_list_automations.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use this tool versus alternatives. Usage is implied by the resource name, but no context is provided for when not to use it or what differentiates it from other list tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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