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add_email_note

Add an internal note to an email thread. The note is visible only to agents, enabling private team communication during ticket handling.

Instructions

Anadir nota interna a hilo de email — Agrega una nota interna a un hilo de email. Solo visible para agentes. [mutation]

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
thread_idYesID del hilo
note_textYesTexto de la nota
agent_nameNoNombre del agente
agent_colorNoColor del agente
avatar_urlNoURL del avatar del agente
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must fully disclose behavior. It only includes '[mutation]' indicating a state change, but omits details like permissions, error handling, or side effects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very brief with two short sentences and a tag, conveying essential information without redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple mutation tool, the description covers the basic purpose and visibility. However, it lacks details on return values, prerequisites, or behavior on failure, leaving some gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for all 5 parameters. The description adds no additional meaning beyond the schema, meeting the baseline for a covered schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's function: adding an internal note to an email thread, visible only to agents. It distinguishes itself from sibling tools like 'add_customer_comment' or 'delete_email_note'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description mentions 'Solo visible para agentes', giving context on visibility. However, it does not provide guidance on when to use versus alternatives or when not to use.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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