update_ticket
Update a ticket's status, priority, assignee, or custom fields to keep support records accurate and up to date.
Instructions
Update an existing ticket.
Args: ticket_id: The ticket ID to update. updates: Dictionary of fields to update. Common fields: status, priority, group_id, responder_id, subject, description, category, tags, custom_fields, etc.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| updates | Yes | ||
| ticket_id | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |