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matthewlboyd

Freshservice MCP Server

by matthewlboyd

get_solution_categories

Retrieve a paginated list of all solution categories from Freshservice's knowledge base. Use this to browse or manage your KB categories.

Instructions

List all solution (knowledge base) categories.

Args: page: Page number. per_page: Results per page.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNo
per_pageNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

There are no annotations, so the description carries the full burden. 'List' implies a read-only operation, but the description doesn't explicitly state that, nor does it mention pagination behavior, authentication requirements, or return structure. The description adds no behavioral context beyond the action word 'List'.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two short lines plus parameter explanations, all front-loaded with the purpose. No wasted words, efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity and presence of an output schema, the description is minimal but incomplete: it omits guidance on alternative tools and doesn't disclose whether it's a safe read-only call. For a list endpoint, a bit more context (e.g., 'Use this to browse categories; use get_solution_category_by_id for a specific one') would round it out.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has 0% description coverage, so the description's brief 'Page number' and 'Results per page' provide minimal but helpful clarification. It doesn't explain pagination semantics like default values or maximums, but suffices for these simple parameters.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('List') and identifies the resource ('all solution (knowledge base) categories'), clearly distinguishing from singular retrieval by ID. However, it doesn't explicitly differentiate from sibling tools like get_solution_category_by_id, though the use of 'all' implies the difference.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No information is provided about when to use this tool versus alternatives such as get_solution_category_by_id or create_solution_category. The description only lists parameters, not usage context or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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