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matthewlboyd

Freshservice MCP Server

by matthewlboyd

create_solution_category

Create a new solution category to organize knowledge base articles by specifying a name and optional description.

Instructions

Create a new solution category.

Args: name: Category name. description: Category description.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYes
descriptionNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, and the description does not disclose behavioral traits beyond the act of creation. It omits details about side effects, required permissions, duplicate handling, or return behavior, leaving the agent without critical safety information for a mutation operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence plus two parameter lines, with no unnecessary words. It is front-loaded, concise, and appropriately sized for a simple two-parameter creation tool.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple two-parameter create tool, the description covers the basic purpose but omits behavioral expectations and edge cases. While an output schema exists to indicate return values, the absence of any usage guidance or constraints makes the description only minimally complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The description lists parameters as 'Category name' and 'Category description,' which essentially restates the schema property names. With schema description coverage at 0%, the description fails to explain constraints (e.g., uniqueness, max length) or the semantic role of the description field, adding minimal value over the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states 'Create a new solution category,' clearly identifying the verb (create) and resource (solution category). However, it does not explicitly differentiate from sibling tools like create_solution_folder or create_solution_article, though the resource type is implicitly distinct.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance on when to use this tool versus alternatives. No prerequisites, use cases, or exclusions are mentioned. The description is purely declarative and gives no context for selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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