Skip to main content
Glama
matthewlboyd

Freshservice MCP Server

by matthewlboyd

get_products

Retrieve a paginated list of products from Freshservice ITSM. Use page and per_page to control the output.

Instructions

List all products.

Args: page: Page number. per_page: Results per page.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNo
per_pageNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. Saying 'List all products' adds little beyond the tool name itself. It does not disclose pagination behavior, return format, potential rate limits, or that it is a read-only operation. The absence of any behavioral detail beyond the basic action is a notable gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise: a one-line purpose followed by a compact args list. Every sentence earns its place, with no redundant words or boilerplate. The front-loaded purpose statement immediately clarifies the tool's function.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is simple (two pagination params, no nested objects) and an output schema exists, so the description need not document return values. However, with no annotations and no usage guidance, the description leaves gaps in behavioral context and differentiation from siblings. It is adequate for a basic list operation but not comprehensive.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has zero description coverage, so the description must compensate. It does provide brief explanations for both parameters: 'page: Page number' and 'per_page: Results per page.' These add some meaning beyond the bare schema titles, but they are minimal and do not mention defaults or constraints. This is a marginal improvement, but not thorough enough for full compensation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states 'List all products.' This is a specific verb (list) and resource (products), and it clarifies that it returns all items, distinguishing it from get_product_by_id which fetches a single product. The scope is explicit and unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It does not mention get_product_by_id for single-product lookups or any other filtering capabilities. There is no explicit 'when to use' or 'when not to use' context, leaving the agent to infer based solely on the name.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/matthewlboyd/freshservice-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server