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matthewlboyd

Freshservice MCP Server

by matthewlboyd

update_change

Update an existing change request by specifying its ID and the fields to modify, such as status, priority, impact, and risk.

Instructions

Update an existing change request.

Args: change_id: The change ID. change_fields: Dictionary of fields to update. Common fields: status, priority, impact, risk, subject, description, group_id, etc.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
change_idYes
change_fieldsYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It only states the action and parameters, without disclosing whether the update is partial or full, side effects, error behavior, permissions, or idempotency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise, with a clear action statement followed by a minimal Args block. No unnecessary words or repetition; every sentence earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

An output schema is present, so return values are covered. However, for a mutation tool without annotations, the description omits key context like update semantics (partial vs full), required permissions, and typical use cases. It is minimally complete but not thorough.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 0% description coverage, so the description must compensate. It defines change_id and change_fields, and lists common fields (status, priority, impact, etc.), adding some meaning. However, it stops short of a full field list or value formats.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Update') and the resource ('existing change request'), which distinguishes it from siblings like create_change, delete_change, and close_change. This is a specific verb+resource pair.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies use for modifying existing change requests, but it does not explicitly mention alternatives or when not to use this tool. The Args section lists parameters but provides no decision guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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