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matthewlboyd

Freshservice MCP Server

by matthewlboyd

get_announcements

Fetch announcements from Freshservice with pagination support. Specify page and per_page to control the number of results returned.

Instructions

List all announcements.

Args: page: Page number. per_page: Results per page.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNo
per_pageNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are given, so the description carries the full burden. It adds only basic pagination info via parameter names, but does not disclose behavior like total count, empty results, or any potential limitations, making the description too thin for full transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise and front-loaded, with no filler words. It states purpose in one sentence and then lists parameters clearly in a compact format.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple list tool with a simple schema and output schema, the description covers purpose and parameters. However, it lacks usage context, any caveats, and could benefit from explaining what announcements are, making it minimally complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema lacks descriptions (0% coverage), but the description explicitly explains both parameters ('page: Page number', 'per_page: Results per page'), adding meaning beyond the raw schema fields.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'List all announcements' with a specific verb and resource, and it is distinct from sibling tools that focus on tickets, changes, assets, etc.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use this tool vs alternatives is provided. The use case is implied by the verb 'list', but there is no mention of exclusions, prerequisites, or alternative tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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