create_change
Create a change request in Freshservice by specifying requester, subject, description, priority, impact, status, risk, and change type, with support for custom fields and scheduling.
Instructions
Create a new change request.
Args: requester_id: ID of the requester. subject: Change subject. description: Change description (HTML supported). priority: 1=Low, 2=Medium, 3=High, 4=Urgent. impact: 1=Low, 2=Medium, 3=High. status: 1=Open, 2=Planning, 3=Awaiting Approval, 4=Pending Release, 5=Pending Review, 6=Closed. risk: 1=Low, 2=Medium, 3=High, 4=Very High. change_type: 1=Minor, 2=Standard, 3=Major, 4=Emergency. planned_start_date: ISO 8601 datetime string. planned_end_date: ISO 8601 datetime string. group_id: Agent group ID. workspace_id: Workspace ID. custom_fields: Custom field key-value pairs.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| risk | No | ||
| impact | No | ||
| status | No | ||
| subject | Yes | ||
| group_id | No | ||
| priority | No | ||
| change_type | No | ||
| description | Yes | ||
| requester_id | Yes | ||
| workspace_id | No | ||
| custom_fields | No | ||
| planned_end_date | No | ||
| planned_start_date | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |