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matthewlboyd

Freshservice MCP Server

by matthewlboyd

get_departments

Retrieve a paginated list of all departments from your Freshservice ITSM instance. Specify page and per_page to control results.

Instructions

List all departments.

Args: page: Page number. per_page: Results per page.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNo
per_pageNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are available, so the description carries the full burden. It does not disclose whether this is a read-only operation, how pagination behaves (e.g., whether 'all' means all pages in one call), or any potential rate limits. The ambiguity of 'all' with pagination args is a notable gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very brief, front-loaded, and free of unnecessary words. The Args section is compact and easy to parse, though it largely replicates schema information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple paginated list tool, the description provides the core purpose, and the output schema likely covers return values. However, the lack of clarity about the 'all' vs pagination behavior and the absence of any note on usage context leave some gaps, though not severe for such a low-complexity tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The description restates the parameter names ('Page number', 'Results per page') with minimal definitions that add little value beyond the schema's default values and obvious names. With 0% schema coverage, the description should enrich the semantics but does not.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states the action 'List' and the resource 'all departments' clearly, using a specific verb and resource. It distinguishes from sibling get_department_by_id by indicating a list operation rather than a single-item fetch.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided about when to use this tool versus alternatives like get_department_by_id, or how pagination works in practice. The description simply states what it does without any contextual or exclusionary information.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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