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matthewlboyd

Freshservice MCP Server

by matthewlboyd

get_requesters

List requesters from Freshservice with pagination. Control the number of results by setting page and per page.

Instructions

List all requesters with pagination.

Args: page: Page number. per_page: Results per page (max 100).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNo
per_pageNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are present, so the description bears full responsibility for behavioral disclosure. It simply states 'List all requesters with pagination' with no mention of authentication, rate limits, inclusion criteria, or side effects. This provides minimal extra context for an agent planning a call.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is highly concise: a one-sentence summary followed by a compact parameter list. No redundant words, and the key purpose is front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple list tool, this description is minimally viable: it conveys purpose and basic parameter semantics. However, it lacks details about pagination structure, return value shape, or guidance on when to use this vs. filter_requesters/get_requester_by_id. The output schema may cover return format, but behavioral aspects remain under-specified.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has no parameter descriptions (0% coverage), but the description includes an Args section. 'per_page: Results per page (max 100)' adds a max constraint absent from the schema. However, 'page: Page number' just restates the parameter name and doesn't clarify starting index or edge cases, so it barely compensates for the low schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb 'List' with resource 'requesters' and scope 'all', plus pagination. This clearly distinguishes it from siblings like get_requester_by_id, filter_requesters, and create_requester, so the agent knows exactly what this tool does.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives a clear context: use this when you want all requesters with pagination. However, it does not explicitly mention alternatives like filter_requesters for filtered lists, so it lacks explicit exclusion or alternative guidance, preventing a score of 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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