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matthewlboyd

Freshservice MCP Server

by matthewlboyd

get_agent_group_by_id

Fetch specific agent group details by ID, enabling quick access to group information from Freshservice IT service management. Ideal for retrieving team structures and configurations.

Instructions

Get details of a specific agent group.

Args: group_id: The group ID.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
group_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. It only says 'Get details' without explaining return format, error behavior, permissions, or any side effects, leaving the agent to infer the tool's behavior solely from its name.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is only two lines and avoids unnecessary words, though the Args section largely duplicates schema information. Still, it is not verbose or redundant, making it appropriately concise for a simple getter.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity and the presence of an output schema, the description covers the basic purpose, but it omits any context about when to use this over get_agent_groups, how to find a group_id, or potential error cases. The agent has minimal guidance beyond the tool name.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The description repeats 'The group ID' for group_id, which adds no insight beyond the schema's property name and integer type. It does not explain what constitutes a group ID, how to obtain it, or any validation constraints.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses the specific verb 'Get' with the resource 'agent group', clearly distinguishing this single-item retrieval tool from list-oriented siblings like get_agent_groups. The 'by_id' suffix in the tool name further clarifies the scope.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no explicit when-to-use guidance or alternative recommendations. The name and the required group_id parameter imply it is for retrieving a specific group, but this is not stated in the description itself.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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