Skip to main content
Glama
matthewlboyd

Freshservice MCP Server

by matthewlboyd

get_solution_article_by_id

Retrieve a specific solution article by its ID from Freshservice. Use this tool to access detailed knowledge base content for a given article.

Instructions

View a specific solution article.

Args: article_id: The article ID.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
article_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden of behavioral disclosure. It only says 'View' (implying read-only) but provides no additional context such as return format, error handling, permissions, or whether the response is a single object or list. The description adds no content beyond what the tool name implies.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very short and avoids extraneous content, but the 'Args' section is redundant with the input schema and does not add value. While it is efficient, it is under-specified and does not make every line earn its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple get-by-id operation with an output schema present, the description is minimally adequate. However, it lacks guidance on alternative tools, fails to mention behavior on missing IDs, and does not state what the response contains beyond the output schema, leaving gaps in the overall context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The description repeats 'article_id: The article ID' which is essentially a restatement of the parameter name and schema type. With 0% schema coverage, the description fails to add any meaningful semantics beyond the field name, such as expected format, examples, or how to obtain the ID.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states 'View a specific solution article' with a clear verb and resource. The word 'specific' distinguishes it from sibling tools like get_solution_articles (which lists multiple) and search_solution_articles, making the purpose unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives such as get_solution_articles or search_solution_articles. The description does not mention context, exclusions, or alternative selection criteria, leaving the agent to infer usage from the name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/matthewlboyd/freshservice-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server