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matthewlboyd

Freshservice MCP Server

by matthewlboyd

get_requester_group_by_id

Retrieve complete details of a Freshservice requester group by providing its unique group ID.

Instructions

Get details of a specific requester group.

Args: group_id: The group ID.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
group_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden of behavioral disclosure, but it says nothing about return format, error conditions, permissions, or idempotency. The existence of an output schema covers structure, but the description adds no context about what 'details' includes or what happens if the group does not exist.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very short and front-loaded, but it consists of little more than a restatement of the tool's purpose. It is concise, yet the minimal content does not earn its place by adding meaningful guidance; it is more under-specified than efficiently concise.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple single-parameter get tool, the description is incomplete because it lacks any usage context, safety notes, or relationship to sibling tools. Although an output schema exists and reduces the need to explain return values, the description still fails to provide enough behavioral or usage context for an agent to confidently select and invoke the tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The description lists 'group_id: The group ID', which merely restates the parameter title from the schema. Schema coverage is 0% and the description adds no extra meaning (e.g., format constraints, whether it is a numeric identifier from a specific API, or relationship to other entities). This fails to compensate for the schema's minimal information.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('Get') and resource ('details of a specific requester group'), and the name implies a single-record fetch. However, 'details' is vague, and the description does not explicitly differentiate itself from the sibling list tool get_requester_groups beyond the word 'specific'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. It does not mention that this is the single-record counterpart to get_requester_groups, nor does it discuss any prerequisites or exclusions. Users must infer usage from the tool name and sibling context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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