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matthewlboyd

Freshservice MCP Server

by matthewlboyd

get_service_catalog_item

Fetches and returns the full details of a service catalog item by its unique ID. Use to inspect item specifications, availability, and associated information.

Instructions

View a specific service catalog item.

Args: item_id: The service catalog item ID.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
item_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden for behavioral disclosure. It only says 'View,' which implies a read operation, but it does not mention permissions, visibility constraints, error behavior, or any side effects. This is a significant gap for a tool lacking annotation support.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise: one purpose sentence and one parameter line. Every word earns its place, and the key information is front-loaded in the first sentence.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

This is a simple get-by-id tool with an output schema available, so return-value documentation is not required. However, the description lacks usage context, alternative guidance, and any behavioral caveats. It is minimally viable but has clear gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must compensate. It states 'item_id: The service catalog item ID,' but this largely restates the schema's title 'Item Id' and adds little semantic value. The description does not explain the expected format, source, or meaning beyond the obvious.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description opens with 'View a specific service catalog item,' which uses a specific verb and resource. It clearly distinguishes from the sibling tool get_service_catalog_items (plural) by emphasizing a single item.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when you have a specific item_id, but it does not explicitly state when to choose this tool over alternatives like get_service_catalog_items, nor does it provide exclusions or context. The guidance is minimal and inferred.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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