create_problem
Create a new problem in Freshservice by specifying subject, description, requester, and optional priority, impact, status, group, or custom fields.
Instructions
Create a new problem.
Args: subject: Problem subject. description: Problem description (HTML). requester_id: Requester ID. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. impact: 1=Low, 2=Medium, 3=High. status: 1=Open, 2=Change Requested, 3=Closed. group_id: Agent group ID. custom_fields: Custom fields.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| impact | No | ||
| status | No | ||
| subject | Yes | ||
| group_id | No | ||
| priority | No | ||
| description | Yes | ||
| requester_id | Yes | ||
| custom_fields | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |