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matthewlboyd

Freshservice MCP Server

by matthewlboyd

create_asset

Create a new asset in Freshservice by providing its name and type, with optional fields for description, impact, user, department, location, agent, tag, and custom fields.

Instructions

Create a new asset.

Args: name: Asset name. asset_type_id: Asset type ID (from get_asset_types). description: Asset description. impact: 1=Low, 2=Medium, 3=High. user_id: User assigned to the asset. department_id: Department ID. location_id: Location ID. agent_id: Agent managing the asset. asset_tag: Custom asset tag. custom_fields: Custom field key-value pairs.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYes
impactNo
user_idNo
agent_idNo
asset_tagNo
descriptionNo
location_idNo
asset_type_idYes
custom_fieldsNo
department_idNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must carry the full transparency burden. It only states 'Create a new asset' and lists parameters; it does not disclose side effects, required permissions, validation behavior, or potential errors. This is minimal disclosure for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise introductory sentence followed by a tidy arg list with no redundant text. Every line adds parameter information, making it efficient and easy to scan.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description covers parameter meanings but does not explicitly indicate which fields are required (only the schema does). It also omits that most ID fields refer to existing records from other getters, though it does source asset_type_id. Given the output schema exists, the description is adequate but leaves gaps for a tool with 10 parameters.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters5/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The description provides semantic meaning for all 10 parameters, including impact level mapping (1=Low, 2=Medium, 3=High) and the source for asset_type_id. Since the schema has zero field descriptions, this fully compensates and makes each parameter's purpose clear.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description opens with 'Create a new asset,' a specific verb+resource combination. It clearly distinguishes from sibling CRUD tools like update_asset and delete_asset, and the parameter list reinforces its function.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description does not explicitly state when to use this tool versus alternatives, but it provides clear context by naming the operation and referencing get_asset_types as a source for asset_type_id. There are no exclusions, and the tool name makes its usage obvious among siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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