create_solution_article
Create Freshservice knowledge base articles with folder, title, HTML body, status, type, and tags. Publish permanent solutions or workarounds to resolve common issues.
Instructions
Create a new solution article.
Args: folder_id: Parent folder ID. title: Article title. description: Article body (HTML supported). status: 1=Draft, 2=Published. article_type: 1=Permanent, 2=Workaround. tags: Optional list of tags.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| tags | No | ||
| title | Yes | ||
| status | No | ||
| folder_id | Yes | ||
| description | Yes | ||
| article_type | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |