add_ticket_note
Add internal or public notes to Freshservice tickets, with HTML support for rich formatting and visibility control.
Instructions
Add a note to a ticket.
Args: ticket_id: The ticket ID. body: Note body (HTML supported). private: True for private (agent-only) note, False for public.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| body | Yes | ||
| private | No | ||
| ticket_id | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |