filter_tickets
Filter Freshservice tickets by query string. Specify conditions for status, priority, agent, group, or created date.
Instructions
Filter tickets using Freshservice query language.
The query MUST be wrapped in double quotes. Examples: "status:2" — open tickets "priority:4" — urgent tickets "agent_id:1234 AND status:2" "group_id:5 AND priority:>2" "created_at:>'2024-01-01'"
Args: query: Freshservice filter query string (must be in double quotes). page: Page number. per_page: Results per page (max 100).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | ||
| query | Yes | ||
| per_page | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |