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matthewlboyd

Freshservice MCP Server

by matthewlboyd

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    TDQS

    C2.9/5.0

    Scored across 70 tools

    Disambiguation3/5

    Most tools are clearly separated by entity type, but there is notable overlap between list, filter, and search tools for the same entities (e.g., get_assets vs search_assets vs filter_assets, get_changes vs filter_changes). An agent may struggle to choose the right variant.

    Naming Consistency5/5

    All tools use a consistent snake_case verb_noun pattern (get_, create_, update_, delete_, filter_, search_). Even variations like get_ticket_by_id or get_agent_group_by_id are predictable and follow the same convention.

    Tool Count1/5

    With 70 tools, this is far beyond the 50+ threshold for 'extreme mismatch'. The server tries to cover every Freshservice module, resulting in an overwhelming surface that is unlikely to be navigated efficiently by agents.

    Completeness2/5

    Tickets, changes, and assets have solid CRUD coverage, but many other entities (agents, groups, products, contracts, etc.) are read-only with no create/update/delete operations. This creates significant gaps where agents can retrieve data but cannot complete lifecycle workflows.

    Maintenance

    ActivityStale
    ResponsivenessNo issues