How do I use Freshservice MCP Server?

1. Click on "Install Server". 2. Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state. 3. In the chat, type @ followed by the MCP server name and your instructions, e.g., "@Freshservice MCP Server Show me all open P1 tickets" That's it! The server will respond to your query, and you can continue using it as needed. Here is a step-by-step guide with screenshots.

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Freshservice MCP Server

by tannertm0

Overview Schema Related Servers Score Discussions

JavaScript

Remote

freshservice-mcp

An MCP (Model Context Protocol) server that connects AI assistants to your Freshservice ITSM instance. Manage tickets, assets, changes, problems, service catalog, knowledge base, and more through natural language.

Features

53 tools across 9 categories:

Category	Tools	Description
Tickets	9	List, get, create, update, delete, reply, add notes, conversations, search
Assets	5	List, get, create, update, delete
People	8	Requesters, agents, groups, departments (list + get)
Ticket Tasks	5	List, get, create, update, delete sub-tasks on tickets
Time Entries	4	List, create, update, delete time logs
Changes	5	List, get, create, update, delete change requests
Problems	5	List, get, create, update, delete problem records
Service Catalog	3	Browse catalog items, get details, place service requests
Knowledge Base	9	Categories, folders, articles (full CRUD)

Quick Start

Prerequisites

Node.js 18+
A Freshservice account with API access
Your Freshservice API key (Profile icon > Profile Settings > API key on the right panel)

Install via npx (recommended)

No installation needed. Configure your MCP client to run:

{
  "mcpServers": {
    "freshservice": {
      "command": "npx",
      "args": ["-y", "freshservice-mcp"],
      "env": {
        "FRESHSERVICE_DOMAIN": "yourcompany",
        "FRESHSERVICE_API_KEY": "your-api-key"
      }
    }
  }
}

Install globally

npm install -g freshservice-mcp

Then configure your MCP client:

{
  "mcpServers": {
    "freshservice": {
      "command": "freshservice-mcp",
      "env": {
        "FRESHSERVICE_DOMAIN": "yourcompany",
        "FRESHSERVICE_API_KEY": "your-api-key"
      }
    }
  }
}

Install from source

git clone https://github.com/tannertm0/freshservice-mcp.git
cd freshservice-mcp
npm install

{
  "mcpServers": {
    "freshservice": {
      "command": "node",
      "args": ["/path/to/freshservice-mcp/src/index.js"],
      "env": {
        "FRESHSERVICE_DOMAIN": "yourcompany",
        "FRESHSERVICE_API_KEY": "your-api-key"
      }
    }
  }
}

Configuration

Variable	Required	Description
`FRESHSERVICE_DOMAIN`	Yes	Your Freshservice subdomain (e.g. `yourcompany` for `yourcompany.freshservice.com`)
`FRESHSERVICE_API_KEY`	Yes	Your Freshservice API key

MCP Client Setup

Claude Desktop - Add to ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\Claude\claude_desktop_config.json (Windows)

Claude Code - Run claude mcp add freshservice -- npx -y freshservice-mcp then set env vars

Cursor / VS Code - Add to your MCP settings following your editor's docs

Available Tools

Tickets

Tool	Description
`list_tickets`	List tickets with filters (status, priority, requester, date)
`get_ticket`	Get full ticket details
`create_ticket`	Create a new ticket
`update_ticket`	Update ticket fields (status, priority, assignment, etc.)
`delete_ticket`	Delete a ticket (moves to trash)
`reply_to_ticket`	Send a reply on a ticket
`add_note_to_ticket`	Add a public or private note
`get_ticket_conversations`	View all replies and notes
`search_tickets`	Filter tickets with query syntax

Assets

Tool	Description
`list_assets`	List all assets/CIs
`get_asset`	Get asset details with custom fields
`create_asset`	Register a new asset
`update_asset`	Update asset fields
`delete_asset`	Remove an asset

People & Organization

Tool	Description
`list_requesters` / `get_requester`	End users
`list_agents` / `get_agent`	Support staff
`list_groups` / `get_group`	Agent groups with members
`list_departments` / `get_department`	Departments

Ticket Tasks

Tool	Description
`list_ticket_tasks`	List sub-tasks on a ticket
`get_ticket_task`	Get task details
`create_ticket_task`	Add a task to a ticket
`update_ticket_task`	Update task status/assignment
`delete_ticket_task`	Remove a task

Time Entries

Tool	Description
`list_time_entries`	View logged time on a ticket
`create_time_entry`	Log time spent
`update_time_entry`	Modify a time entry
`delete_time_entry`	Remove a time entry

Changes

Tool	Description
`list_changes`	List change requests
`get_change`	Get change details (type, risk, schedule)
`create_change`	Create a change request
`update_change`	Update change fields
`delete_change`	Delete a change

Problems

Tool	Description
`list_problems`	List problem records
`get_problem`	Get problem details
`create_problem`	Create a problem record
`update_problem`	Update problem fields
`delete_problem`	Delete a problem

Service Catalog

Tool	Description
`list_service_catalog_items`	Browse available services
`get_service_catalog_item`	Get service details and required fields
`place_service_request`	Submit a service request

Knowledge Base

Tool	Description
`list_solution_categories` / `get_solution_category`	Browse KB categories
`list_solution_folders` / `get_solution_folder`	Browse KB folders
`list_solution_articles` / `get_solution_article`	Read articles
`create_solution_article`	Write a new article
`update_solution_article`	Edit an article
`delete_solution_article`	Remove an article

Example Prompts

Once configured, you can ask your AI assistant things like:

"Show me all open P1 tickets"
"Create a ticket for the printer on 3rd floor being offline"
"What assets are assigned to John Smith?"
"Add a private note to ticket #5678 saying we're waiting on the vendor"
"Create a change request for the firewall upgrade scheduled next Tuesday"
"Search the knowledge base for VPN setup instructions"
"Log 2 hours on ticket #1234 for debugging the network issue"
"Show me all open problems and their impact levels"
"Place a new laptop request from the service catalog"

Search Query Syntax

The search_tickets tool uses Freshservice's filter query syntax:

"priority:4 AND status:2"          - Urgent + Open tickets
"group_id:12345"                   - Tickets assigned to a specific group
"agent_id:67890"                   - Tickets assigned to a specific agent
"created_at:>'2024-01-01'"         - Tickets created after a date

Development

git clone https://github.com/tannertm0/freshservice-mcp.git
cd freshservice-mcp
npm install
npm test

License

MIT

Install Server

security – no known vulnerabilities

license - not found

quality - B tier

How are these scores calculated?

Resources

GitHub Repository

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