List Freshservice tickets with optional filters

Get details of a specific Freshservice ticket

Create a new Freshservice ticket

Update an existing Freshservice ticket

Delete a Freshservice ticket (moves to trash)

Reply to a Freshservice ticket

Add a note to a Freshservice ticket

Get all conversations (replies and notes) for a ticket

Search/filter Freshservice tickets using a query string

List Freshservice assets/configuration items

Get details of a specific asset

Create a new Freshservice asset

Update an existing Freshservice asset

Delete a Freshservice asset

List Freshservice requesters (end users)

Get details of a specific requester

List Freshservice agents (support staff)

Get details of a specific agent

List Freshservice agent groups

Get details of a specific agent group

List Freshservice departments

Get details of a specific department

List all tasks for a Freshservice ticket

Get details of a specific task on a ticket

Create a new task on a Freshservice ticket

Update a task on a Freshservice ticket

Delete a task from a Freshservice ticket

List time entries for a Freshservice ticket

Log time spent on a Freshservice ticket

Update a time entry on a Freshservice ticket

Delete a time entry from a Freshservice ticket

List Freshservice change requests

Get details of a specific change request

Create a new Freshservice change request

Update an existing Freshservice change request

Delete a Freshservice change request

List Freshservice problems

Get details of a specific Freshservice problem

Create a new Freshservice problem

Update an existing Freshservice problem

Delete a Freshservice problem

List items in the Freshservice service catalog

Get details of a specific service catalog item

Place a service request from the Freshservice catalog

List knowledge base categories in Freshservice

Get details of a knowledge base category

List folders in a knowledge base category

Get details of a knowledge base folder

List articles in a knowledge base folder

Get a knowledge base article with full content

Create a new knowledge base article

Update an existing knowledge base article

Delete a knowledge base article