Freshservice MCP Server

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden but only states the basic action without behavioral details. It doesn't disclose whether this is a write operation (implied by 'Place'), what permissions are needed, if it's idempotent, rate limits, or what happens on success/failure. For a mutation tool with zero annotation coverage, this is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that gets straight to the point with zero wasted words. It's appropriately sized and front-loaded with the essential information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no annotations and no output schema, the description is incomplete. It doesn't explain what a 'service request' entails, what the expected outcome is, or provide any behavioral context. Given the complexity of placing a service request, more guidance is needed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so parameters are well-documented in the schema. The description adds no additional parameter semantics beyond implying 'item_id' relates to the service catalog. Baseline 3 is appropriate since the schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Place') and resource ('service request from the Freshservice catalog'), making the purpose immediately understandable. It distinguishes from siblings like 'create_ticket' by specifying it's for service catalog requests, though it doesn't explicitly contrast with all similar tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives like 'create_ticket' or 'get_service_catalog_item'. The description implies it's for service catalog items but doesn't specify prerequisites, exclusions, or contextual boundaries.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.