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matthewlboyd

Freshservice MCP Server

by matthewlboyd

create_solution_folder

Create a new solution folder in Freshservice by specifying the parent category, folder name, description, and visibility level for organizing knowledge base articles.

Instructions

Create a new solution folder.

Args: category_id: Parent category ID. name: Folder name. description: Folder description. visibility: 1=All, 2=Logged-in users, 3=Agents only.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYes
visibilityNo
category_idYes
descriptionNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, and the description only restates the parameter list. It does not disclose side effects, required permissions, validation behavior, or result format. The agent learns nothing beyond 'creates' which is already in the name.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is exceptionally concise: one sentence for purpose, then a bullet-style Args list. Every line adds information; no filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given that an output schema exists, the description need not explain return values. It covers all parameters and names the parent category's role. However, it omits any mention of prerequisites or error scenarios, and does not explicitly connect to the solution-folder hierarchy context. Still, for a simple create operation with full parameter coverage, it is adequately complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters5/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The description provides a concise meaning for every parameter, including an explicit numeric mapping for visibility (1=All, 2=Logged-in users, 3=Agents only). This is especially valuable given the input schema has zero descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description opens with a clear, specific verb+resource pair ('Create a new solution folder') that matches the tool name and distinguishes it from sibling operations like create_solution_category or create_solution_article.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus others. It lacks context about typical use cases, prerequisites (e.g., existing category), or alternatives. The bare instruction leaves the agent to infer from the name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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