Search solution articles
search_solution_articlesSearch published knowledge-base articles by keyword to find relevant solutions, returning IDs, titles, and short snippets. Use the returned ID to fetch the full article when needed.
Instructions
Full-text search across published knowledge-base articles.
Each result has id, title, folder_id/category_id, status and a short plain-text snippet (the first
~300 characters). Freshservice returns every article's full body here, which makes 30 results very
large, so they are trimmed unless include_body is true. To read an article, call get_solution_article
with its id (full HTML in description, plain text in description_text).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | Page number, starting at 1 | |
| per_page | No | Records per page (max 100) | |
| user_email | No | Search on behalf of this user (respects visibility) | |
| search_term | Yes | Words to look for | |
| include_body | No | Return each article's full HTML and text body instead of a short snippet. Large: 30 articles can run to tens of thousands of tokens. Prefer get_solution_article. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||