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List agent fields

get_agent_fields
Read-onlyIdempotent

Retrieve all agent fields, including custom fields, to identify available attributes for configuring or updating Freshservice agents.

Instructions

List agent fields, including custom fields.

Input Schema

NameRequiredDescriptionDefault

No arguments

Output Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.1.0

TDQS

B3.4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, openWorldHint and destructiveHint=false, so the safety profile needs no restating. The description adds only the 'including custom fields' scope note; it says nothing about return shape or whether field metadata (types, options) is included, though an output schema exists to carry that.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single short sentence with the scope qualifier attached, no filler and nothing buried. Nothing could be removed without losing content.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no parameters, rich annotations and an output schema, the minimum an agent needs is nearly satisfied. What is missing is the workflow context: why an agent would list fields here rather than read them off get_agent, and whether the result is meant to drive create/update payloads.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool takes zero parameters, so there is nothing for the description to disambiguate. Baseline 4 applies for a no-parameter tool.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('List agent fields') and adds the scope detail that custom fields are included. It is clear on its own, but it does not distinguish itself from adjacent field-listing siblings such as get_ticket_fields or list_all_requester_fields.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to call this versus get_agent, get_all_agents, or filter_agents, and no mention of the typical use case (discovering field names before create_agent/update_agent). Usage is only inferable from the tool name.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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