Log ticket time
create_ticket_time_entryLog work time against a Freshservice ticket, including duration, notes, billable status, task association, and running timers.
Instructions
Log time against a ticket.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| note | No | What was done | |
| task_id | No | Associate with a task | |
| agent_id | Yes | Agent who did the work | |
| billable | No | Billable (default true) | |
| ticket_id | Yes | Ticket ID | |
| time_spent | No | Duration as 'hh:mm', e.g. '01:30' | |
| executed_at | No | When the work happened, ISO-8601 | |
| custom_fields | No | Custom field values keyed by the field's API name (see *_fields tools) | |
| timer_running | No | Start a running timer |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||