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Log ticket time

create_ticket_time_entry

Log work time against a Freshservice ticket, including duration, notes, billable status, task association, and running timers.

Instructions

Log time against a ticket.

Input Schema

NameRequiredDescriptionDefault
noteNoWhat was done
task_idNoAssociate with a task
agent_idYesAgent who did the work
billableNoBillable (default true)
ticket_idYesTicket ID
time_spentNoDuration as 'hh:mm', e.g. '01:30'
executed_atNoWhen the work happened, ISO-8601
custom_fieldsNoCustom field values keyed by the field's API name (see *_fields tools)
timer_runningNoStart a running timer

Output Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.1.0

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false, idempotentHint=false, and destructiveHint=false, so the safety profile is covered, but the description adds nothing beyond the title. It does not warn that repeated calls create duplicate entries (non-idempotent) or that setting timer_running starts a live timer, both of which materially change how an agent should call it.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single front-loaded sentence with no filler or repetition. It is efficient, though the terseness edges toward under-specification rather than disciplined conciseness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With a 9-parameter mutation, full schema coverage, an output schema, and annotations, the structured fields cover most of what an agent needs. What is missing is behavioral context the schema cannot express: duplicate-creation risk, what starting a running timer does, and how this differs from update_ticket_time_entry.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so all nine parameters including time_spent's hh:mm pattern, billable's default, and custom_fields keying are documented in the schema itself. The description adds no parameter meaning beyond that, which is the expected baseline when the schema does the work.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Log time against a ticket'), which is enough to know this creates a time entry rather than reading or editing one. It does not distinguish itself from siblings like update_ticket_time_entry or list_ticket_time_entries, leaving the create-vs-update boundary implicit.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives no when-to-use guidance, no prerequisites, and never mentions the sibling update_ticket_time_entry or timer-related alternatives. The agent must infer from the name alone that this is the creation path.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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