Get ticket
get_ticket_by_idRetrieve a Freshservice ticket by its ID to view standard fields, custom fields, planned dates, SLA flags, attachments, and resolution notes. Use it to inspect one ticket's full details.
Instructions
Get a ticket by ID. Returns {"ticket": {...}} with all standard fields, custom_fields, planned dates, SLA flags (is_escalated, fr_escalated), attachments and, when available, the resolution notes.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| include | No | Embed related data, e.g. ['conversations', 'requester', 'stats']. conversations returns at most 10; use list_all_ticket_conversation for the full thread. | |
| ticket_id | Yes | Ticket ID (the number shown as #INC-123 / #SR-123) |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||