List tickets
get_ticketsList Freshservice tickets newest first, with optional filters by type, requester email or ID, predefined views, and updated-since date. Returns the last 30 days by default.
Instructions
List tickets (newest first). Without a filter or updated_since, only the last 30 days are returned.
For arbitrary conditions (status, priority, agent, group, dates, custom fields) use filter_tickets.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | Page number, starting at 1 | |
| type | No | Ticket type | |
| No | Only tickets raised by this requester email | ||
| filter | No | Predefined filter. Default (none) returns tickets from the last 30 days | |
| include | No | Embed related data | |
| per_page | No | Records per page (max 100) | |
| order_type | No | Sort direction | |
| requester_id | No | Only tickets raised by this requester | |
| workspace_id | No | Workspace ID (multi-workspace accounts). Defaults to $FRESHSERVICE_WORKSPACE_ID; 0 means all workspaces where supported. | |
| updated_since | No | Only records updated at/after this ISO-8601 time, e.g. 2025-01-31T00:00:00Z |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||