Create child ticket
create_child_ticketCreate a child ticket under an existing parent ticket to split work, track sub-requests, or link related issues.
Instructions
Create a child ticket under an existing parent ticket.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| No | Requester email | ||
| source | No | 1 Email, 2 Portal, 3 Phone, 4 Chat, 5 Feedback widget, 6 Yammer, 7 AWS Cloudwatch, 8 Pagerduty, 9 Walkup, 10 Slack, 11 Chatbot, 12 Workplace, 13 Employee Onboarding, 14 Alerts, 15 MS Teams, 18 Employee Offboarding (custom sources: see list_ticket_sources) | |
| status | No | 2 Open, 3 Pending, 4 Resolved, 5 Closed | |
| subject | Yes | Child ticket subject | |
| group_id | No | Agent group | |
| priority | No | 1 Low, 2 Medium, 3 High, 4 Urgent | |
| ticket_id | Yes | Parent ticket ID | |
| description | Yes | Child ticket body (HTML allowed) | |
| requester_id | No | Requester user ID | |
| responder_id | No | Assigned agent | |
| custom_fields | No | Custom field values keyed by the field's API name (see *_fields tools) |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||