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List service items

list_service_items
Read-onlyIdempotent

Retrieve a paginated list of service catalog items, optionally filtered by category or workspace, to browse available services.

Instructions

List one page of service catalog items.

Input Schema

NameRequiredDescriptionDefault
pageNoPage number, starting at 1
per_pageNoRecords per page (max 30 for this endpoint)
category_idNoOnly items in this category
workspace_idNoWorkspace ID (multi-workspace accounts). Defaults to $FRESHSERVICE_WORKSPACE_ID; 0 means all workspaces where supported.

Output Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.1.0

TDQS

B3.2/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, non-destructive and openWorld, so the safety profile is covered. The description adds only the pagination framing ('one page') and nothing about ordering, total counts, or page-limited behavior beyond the schema's max 30.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single short sentence with no filler and the scope front-loaded. It is efficient, though thin enough that it earns little credit beyond brevity.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With an output schema present and full parameter documentation, the description needn't explain return values, but it should clarify how listing relates to search/filter siblings and whether it enumerates the whole catalog. That routing information is missing, leaving it only minimally adequate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and all four optional parameters are documented in the schema, including defaults and the max-30 cap. The description adds no meaning beyond that, which is the expected baseline when the schema does the work.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('List ... service catalog items') with a pagination scope ('one page'). It does not, however, distinguish itself from siblings like search_service_items or get_service_item, so an agent must infer which to pick.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance on when to list versus when to search or fetch a single item, and no prerequisites or exclusions. The word 'one page' only hints at paginated enumeration.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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