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Create solution category

create_solution_category

Create a knowledge-base category to organize Freshservice solution articles. Specify a name, optional description, and workspace ID for multi-workspace accounts.

Instructions

Create a knowledge-base category.

Input Schema

NameRequiredDescriptionDefault
nameYesCategory name
descriptionNo
workspace_idNoWorkspace ID (multi-workspace accounts). Defaults to $FRESHSERVICE_WORKSPACE_ID; 0 means all workspaces where supported.

Output Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.1.0

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false, destructiveHint=false, idempotentHint=false and openWorldHint=true, so the agent knows this is a non-idempotent write. The description adds nothing beyond that: no mention of required permissions, whether the name must be unique, whether categories can be nested, or whether a duplicate call creates a second category (relevant given idempotentHint=false).

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single short, front-loaded sentence with zero filler. It is efficient, though the brevity reflects under-specification rather than disciplined density.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool in an open-world, non-idempotent context, the description omits uniqueness/validation rules, naming constraints, and organizational semantics of a knowledge-base category. An output schema exists so return values need not be explained, but the front-end behavior of the call is left bare.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 67%: 'name' and 'workspace_id' carry their own descriptions, including the workspace default behavior. The 'description' parameter has no schema description and the tool description does not compensate, so one parameter's semantics remain undocumented.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Create a knowledge-base category'), which is clear enough to distinguish from sibling reads/writes like update_solution_category or delete_solution_category. It does not explicitly differentiate category creation from the adjacent create_solution_folder or create_solution_article, leaving the taxonomy implicit.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives no guidance on when to use this versus creating a folder or article, no prerequisites, and no mention of what a category is used for in organizing articles. The agent must infer the entire usage context from the tool name.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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