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Get solution folder

get_solution_folder
Read-onlyIdempotent

Retrieve a Freshservice knowledge-base solution folder by its ID to view folder details and organize knowledge-base content.

Instructions

Get a knowledge-base folder by ID.

Input Schema

NameRequiredDescriptionDefault
folder_idYesSolution folder ID

Output Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.1.0

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, destructiveHint=false, and openWorldHint, so the safety profile is covered. The description adds nothing beyond them — it doesn't say whether subfolders or articles are included in the result, what happens for a nonexistent ID, or anything about visibility/permission scoping on an open-world knowledge-base resource.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

One short, front-loaded sentence with no filler. Its brevity is a completeness problem rather than a conciseness one, so it scores well here but not perfectly.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

An output schema exists, so return structure need not be described, and there is only one fully documented parameter. Still, for a lookup tool inside a folder/category/article hierarchy, the description leaves the terminology mismatch and the folder's scope (subfolders/articles included or not) unresolved.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and the single parameter folder_id is documented as 'Solution folder ID'. The description adds no extra meaning, such as how to obtain a valid folder_id (e.g., from get_list_of_solution_folder); baseline 3 applies when the schema does the work.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb ('Get') and resource ('folder by ID'), so the operation is unambiguous. However it does not differentiate from near siblings such as get_solution_category, get_list_of_solution_folder, or list_solution_subfolders, and it swaps terminology ('knowledge-base folder' vs. 'solution folder'), which leaves a small doubt about whether it is the same object hierarchy.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives no condition for when to call this versus the list/lookup siblings, and no prerequisites. An agent must infer that get_list_of_solution_folder enumerates folders while this one retrieves a single known folder_id.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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