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Create requester group

create_requester_group

Create a requester group in Freshservice to organize users, with manual or rule-based membership and optional conditions for automatic assignment.

Instructions

Create a requester group.

Input Schema

NameRequiredDescriptionDefault
nameYesGroup name
typeNoMembership type (default manual)
conditionsNoRules for rule_based groups, e.g. [{'name': 'department_id', 'operator': 'is', 'value': 5}]
descriptionNoDescription

Output Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.1.0

TDQS

C2.3/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false, destructiveHint=false, idempotentHint=false, and openWorldHint=true, so safety is covered. The description adds nothing beyond that: it does not say whether duplicates are rejected, what the manual vs rule_based membership implications are, or what is returned on creation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single front-loaded sentence with zero waste, but its brevity is under-specification rather than discipline. It earns its place only as a label, not as guidance.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

An output schema exists so return values need no explanation, but this is a creation tool with a meaningful manual/rule_based branching behavior (conditions only relevant for rule_based) that the description never surfaces. For a 4-parameter create operation, the description is too thin to be complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, including the manual/rule_based enum and an example conditions payload, so the schema carries parameter meaning. The description adds no parameter context of its own; baseline 3 applies when the schema does all the work.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose2/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description restates the tool name and title verbatim ('Create a requester group') with no added detail. It does convey a write verb and the resource, but it gives an agent nothing to distinguish it from siblings like create_group, create_requester, or update_requester_group.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no when-to-use guidance, no mention of alternatives (create_group vs create_requester_group), and no prerequisites such as required permissions. The agent must infer everything from the name.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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