Create solution article
create_solution_articleCreates a Freshservice knowledge-base solution article as a draft by default and can publish it, helping teams document fixes and workarounds in a specified folder.
Instructions
Create a knowledge-base article (a draft unless status is 2).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| tags | No | ||
| title | Yes | Article title | |
| status | No | 1 Draft, 2 Published | |
| keywords | No | ||
| folder_id | Yes | Solution folder ID | |
| description | Yes | Article body (HTML) | |
| review_date | No | YYYY-MM-DD | |
| article_type | No | 1 Permanent, 2 Workaround |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||