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Create solution article

create_solution_article

Creates a Freshservice knowledge-base solution article as a draft by default and can publish it, helping teams document fixes and workarounds in a specified folder.

Instructions

Create a knowledge-base article (a draft unless status is 2).

Input Schema

NameRequiredDescriptionDefault
tagsNo
titleYesArticle title
statusNo1 Draft, 2 Published
keywordsNo
folder_idYesSolution folder ID
descriptionYesArticle body (HTML)
review_dateNoYYYY-MM-DD
article_typeNo1 Permanent, 2 Workaround

Output Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.1.0

TDQS

B3.3/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnly=false, destructive=false, idempotent=false and openWorld=true, so the safety profile is known. The description adds real value by stating the default outcome is a draft (not live content), but omits what happens on duplicate titles, whether folder_id must reference an existing solution folder, and any content-format requirements.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single front-loaded sentence with no filler; the most decision-relevant fact (draft by default) comes first. It is efficient but verges on under-specified for an 8-parameter creation tool.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a create tool with 8 parameters, 3 required, and dependencies such as an existing folder_id, one sentence leaves significant gaps. The presence of an output schema removes the need to explain return values, but the description still doesn't cover required-field expectations or the distinction between draft and published flows.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 75% with status, description, folder_id and review_date already documented in the schema. The description only echoes the status semantics ('draft unless status is 2') and adds nothing about article_type, tags, keywords, or the HTML body requirement.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Names a specific verb and resource (create a knowledge-base article) and clarifies the important nuance that the result is a draft unless status is 2. It is distinguishable from create_solution_folder/create_solution_category by resource, though it never explicitly contrasts with publish_solution_article.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The parenthetical implies the normal path is draft creation and that publishing is opt-in via status=2, which is implicit usage guidance. There is no explicit when-to-use/when-not guidance, no mention of using publish_solution_article for existing drafts, and no prerequisite noted for folder_id.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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