Create solution folder
create_solution_folderCreates a knowledge-base folder within a Freshservice solution category, letting you organize articles by name, visibility, departments, or parent folder for structured self-service content.
Instructions
Create a knowledge-base folder.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes | Folder name | |
| group_ids | No | Required when visibility is 5 | |
| visibility | No | 1 All users, 2 Logged-in users, 3 Agents, 4 Selected departments, 5 Selected agent groups, 6 Selected requester groups, 7 Bots | |
| category_id | Yes | Solution category ID | |
| description | No | ||
| department_ids | No | Required when visibility is 4 | |
| parent_folder_id | No | Create as a sub-folder of this folder | |
| requester_group_ids | No | Required when visibility is 6 |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||