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Create solution folder

create_solution_folder

Creates a knowledge-base folder within a Freshservice solution category, letting you organize articles by name, visibility, departments, or parent folder for structured self-service content.

Instructions

Create a knowledge-base folder.

Input Schema

NameRequiredDescriptionDefault
nameYesFolder name
group_idsNoRequired when visibility is 5
visibilityNo1 All users, 2 Logged-in users, 3 Agents, 4 Selected departments, 5 Selected agent groups, 6 Selected requester groups, 7 Bots
category_idYesSolution category ID
descriptionNo
department_idsNoRequired when visibility is 4
parent_folder_idNoCreate as a sub-folder of this folder
requester_group_idsNoRequired when visibility is 6

Output Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.1.0

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare that this is a non-read-only, non-idempotent, open-world creation operation. The description adds no behavioral context beyond the basic action, such as permission requirements, effects of visibility settings, or whether creating a folder affects existing articles.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single front-loaded sentence with no wasted words. It is appropriately concise, though its brevity contributes to gaps in guidance and behavioral context.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with eight parameters, conditional visibility rules, and parent-folder nesting, the one-sentence description is insufficient. Although an output schema exists and the input schema is well documented, the description should do more to explain the tool's role and operational context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is high at 88%, so the schema already documents most parameters, including conditional requirements for group_ids, department_ids, and requester_group_ids. The description adds no additional meaning beyond what the schema provides, which matches the baseline of 3 for high-coverage schemas.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb and resource: creating a knowledge-base folder. It is clear enough to distinguish from siblings like create_solution_article or create_solution_category, but it does not explicitly differentiate itself or clarify the 'solution' vs 'knowledge-base' terminology.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance on when to use this tool versus alternatives such as create_solution_category or create_solution_article, nor any mention of prerequisites, parent-folder nesting, or visibility requirements. The agent is left to infer usage entirely from the name and schema.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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