Filter agents
filter_agentsSearch Freshservice agents by name, email, department, job title, or custom fields using query filters, with paginated results to locate the right agent.
Instructions
Search agents (30 per page, newest first; results cannot be sorted).
Fields: first_name, last_name, name, job_title, email, work_phone_number, mobile_phone_number, department_id, reporting_manager_id, time_zone, language, location_id, created_at, updated_at, external_id and custom fields. The ~ operator does "starts with" on first_name, last_name, name, email, mobile_phone_number and work_phone_number. Changes can take a few minutes to be indexed.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | Page (30 results per page, max 40 pages) | |
| query | Yes | Freshservice query, e.g. "first_name:'Ada'", "department_id:5 AND job_title:'Lead'", or a prefix search "~[first_name|last_name]:'ad'". Max 512 characters; outer double quotes are added for you. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||