Skip to main content
Glama

Get solution category

get_solution_category
Read-onlyIdempotent

Retrieve a Freshservice knowledge-base solution category by its ID to identify and use the correct category in ITSM workflows.

Instructions

Get a knowledge-base category by ID.

Input Schema

NameRequiredDescriptionDefault
category_idYesSolution category ID

Output Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.1.0

TDQS

B3.4/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, openWorldHint, and destructiveHint=false. The description adds no behavioral detail beyond them, such as auth needs, not-found behavior, or rate limits, so it contributes little on this dimension.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single front-loaded sentence with no wasted words. It is appropriately sized for a simple one-parameter getter.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a one-parameter read-only getter with rich annotations and an output schema, the description covers the core action adequately. It is slightly incomplete on usage alternatives and not-found behavior, but annotations and the output schema fill most gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% and the single category_id parameter is already documented as 'Solution category ID'. The description only restates 'by ID' and adds no format or semantic detail beyond the schema, matching the baseline 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb ('Get'), resource ('knowledge-base category'), and selector ('by ID'), which distinguishes it from list/get_all and mutation siblings. It does not explicitly name the sibling alternative, so it falls short of full sibling differentiation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is implied: call it when you know the category ID and need one category. There is no explicit when-to-use, when-not, or alternative routing such as using get_all_solution_category for listing, leaving clear gaps.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Deploy Server

Other Tools