Create agent
create_agentCreates a Freshservice agent and assigns at least one role, enabling the agent to sign in and handle support responsibilities.
Instructions
Create an agent. Assign at least one role so the agent can sign in.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| Yes | Email address | ||
| roles | No | Role assignments, e.g. [{'role_id': 3, 'assignment_scope': 'entire_helpdesk'}] | |
| language | No | ||
| job_title | No | ||
| last_name | No | Last name | |
| member_of | No | Group IDs the agent is a member of | |
| time_zone | No | ||
| first_name | Yes | First name | |
| occasional | No | true for an occasional (day-pass) agent | |
| location_id | No | ||
| observer_of | No | Group IDs the agent observes | |
| department_ids | No | ||
| work_phone_number | No | ||
| mobile_phone_number | No | ||
| reporting_manager_id | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||