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Delete ticket conversation

delete_ticket_conversation
DestructiveIdempotent

Deletes a note or reply from a Freshservice ticket by conversation ID, removing outdated or incorrect ticket updates.

Instructions

Delete a note or reply from a ticket.

Input Schema

NameRequiredDescriptionDefault
conversation_idYesConversation (reply/note) ID

Output Schema

NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.1.0

TDQS

B3.2/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare destructiveHint=true, idempotentHint=true, and openWorldHint=true, so the safety profile is carried structurally. The description adds that the deleted objects are notes and replies specifically, but says nothing about whether deletion is permanent, what permissions are needed, or side effects on the parent ticket.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

One short, front-loaded sentence with no wasted clauses. It is arguably too terse for a destructive operation, but on the conciseness dimension itself there is nothing to trim.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

An output schema and full annotations mean the description need not explain return values or safety flags, and for a one-parameter delete this is close to sufficient. The remaining gap is behavioral: an agent about to destroy a customer-visible reply/note would benefit from knowing whether the action is recoverable and who can perform it.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% and the single conversation_id field is documented as 'Conversation (reply/note) ID'; the description repeats the same note/reply concept without adding format, lookup, or sourcing guidance. Baseline 3 applies when the schema fully documents the parameter.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Specific verb (Delete) and resource (a note or reply, i.e. a ticket conversation), and it clarifies that the scope is a conversation rather than the whole ticket, which separates it from delete_ticket. It does not explicitly distinguish itself from update_ticket_conversation, but the destructive verb makes the distinction obvious.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No indication of when to use this versus update_ticket_conversation or how to recover content afterwards (restore_ticket exists for tickets, but no equivalent is named here). The agent must infer usage entirely from the verb.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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