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channels_create

Create a new messaging channel in Pipedrive for admins. Requires the channel name and provider ID, with optional avatar and provider type.

Instructions

Create a new messaging channel in Pipedrive. Only admins are able to register new channels.

This endpoint requires the Messengers integration OAuth scope and the Messaging manifest ready for the Messaging app extension.

Required fields:

  • name: Name of the channel

  • provider_channel_id: ID of the channel in the provider system

Optional fields:

  • avatar_url: Avatar URL for the channel

  • template_support: Whether the channel supports message templates (default: false)

  • provider_type: Type of messaging provider (other, facebook, instagram, whatsapp, telegram, line, viber) (default: other)

Example: { "name": "My Channel", "provider_channel_id": "e283f878-7ef9-4294-8e5c-04a7d003fd92", "avatar_url": "http://my-domain.com/images/test.png", "template_support": false, "provider_type": "whatsapp" }

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesName of the channel (required)
provider_channel_idYesID of the channel in the provider system (required)
avatar_urlNoAvatar URL for the channel
template_supportNoWhether the channel supports message templates (default: false)
provider_typeNoType of messaging provider
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries full burden. It mentions admin-only restriction and required integrations, but lacks details on side effects, idempotency, or error handling. The provided example adds some transparency but not comprehensive.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise, well-structured with bullet points and a clear example. It front-loads the purpose and critical constraints, with no redundant information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description thoroughly covers input parameters and prerequisites, but lacks information about the response format or what the endpoint returns. Since there is no output schema, this is a notable gap for a creation tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. The description adds value by restructuring fields into required/optional lists, clarifying default values, and providing a full example. This goes beyond the schema alone.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action 'Create a new messaging channel in Pipedrive', providing a specific verb and resource. It distinguishes itself from sibling tools like channels_delete or channels_receive_message, which have different purposes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly states admin-only access and required OAuth scope and manifest, providing clear context for when to use. However, it does not specify when not to use or mention alternative tools, so it's not a full 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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