resolve_incident

Close incidents in ServiceNow by providing the incident ID, resolution code, and notes to ensure accurate tracking and resolution of issues.

Instructions

Resolve an incident in ServiceNow

Input Schema

Name	Required	Description
`incident_id`	Yes	Incident ID or sys_id
`resolution_code`	Yes	Resolution code for the incident
`resolution_notes`	Yes	Resolution notes for the incident

Input Schema (JSON Schema)

{
  "description": "Parameters for resolving an incident.",
  "properties": {
    "incident_id": {
      "description": "Incident ID or sys_id",
      "title": "Incident Id",
      "type": "string"
    },
    "resolution_code": {
      "description": "Resolution code for the incident",
      "title": "Resolution Code",
      "type": "string"
    },
    "resolution_notes": {
      "description": "Resolution notes for the incident",
      "title": "Resolution Notes",
      "type": "string"
    }
  },
  "required": [
    "incident_id",
    "resolution_code",
    "resolution_notes"
  ],
  "title": "ResolveIncidentParams",
  "type": "object"
}

Install Server

HTTP connection URL

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resolve_incident

Instructions

Input Schema

Input Schema (JSON Schema)

Other Tools from ServiceNow MCP Server

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MCP directory API