resolve_incident

Resolve incidents in ServiceNow by providing incident ID, resolution code, and notes. Streamline incident management and close tasks efficiently using the MCP server integration.

Instructions

Resolve an incident in ServiceNow

Input Schema

Name	Required	Description
`incident_id`	Yes	Incident ID or sys_id
`resolution_code`	Yes	Resolution code for the incident
`resolution_notes`	Yes	Resolution notes for the incident

Input Schema (JSON Schema)

{
  "description": "Parameters for resolving an incident.",
  "properties": {
    "incident_id": {
      "description": "Incident ID or sys_id",
      "title": "Incident Id",
      "type": "string"
    },
    "resolution_code": {
      "description": "Resolution code for the incident",
      "title": "Resolution Code",
      "type": "string"
    },
    "resolution_notes": {
      "description": "Resolution notes for the incident",
      "title": "Resolution Notes",
      "type": "string"
    }
  },
  "required": [
    "incident_id",
    "resolution_code",
    "resolution_notes"
  ],
  "title": "ResolveIncidentParams",
  "type": "object"
}

This server cannot be installed

Other Tools from ServiceNow MCP Server

Related Tools

resolve_incident
@echelon-ai-labs/servicenow-mcp
create_incident
@vparlapalli490/MCP
add_comment
@vparlapalli490/MCP
update_incident
@echelon-ai-labs/servicenow-mcp
create_incident
@echelon-ai-labs/servicenow-mcp
activate_workflow
@echelon-ai-labs/servicenow-mcp