ServiceNow MCP Server

Instructions

Implementation Reference

• src/servicenow_mcp/tools/change_tools.py:209-300 (handler)

  Main handler function that executes the create_change_request tool: validates params using Pydantic model, prepares data, makes POST request to ServiceNow /api/now/table/change_request, returns success with change_request details or error.
  def create_change_request( auth_manager: AuthManager, server_config: ServerConfig, params: Dict[str, Any], ) -> Dict[str, Any]: """ Create a new change request in ServiceNow. Args: auth_manager: The authentication manager. server_config: The server configuration. params: The parameters for creating the change request. Returns: The created change request. """ # Unwrap and validate parameters result = _unwrap_and_validate_params( params, CreateChangeRequestParams, required_fields=["short_description", "type"] ) if not result["success"]: return result validated_params = result["params"] # Prepare the request data data = { "short_description": validated_params.short_description, "type": validated_params.type, } # Add optional fields if provided if validated_params.description: data["description"] = validated_params.description if validated_params.risk: data["risk"] = validated_params.risk if validated_params.impact: data["impact"] = validated_params.impact if validated_params.category: data["category"] = validated_params.category if validated_params.requested_by: data["requested_by"] = validated_params.requested_by if validated_params.assignment_group: data["assignment_group"] = validated_params.assignment_group if validated_params.start_date: data["start_date"] = validated_params.start_date if validated_params.end_date: data["end_date"] = validated_params.end_date # Get the instance URL instance_url = _get_instance_url(auth_manager, server_config) if not instance_url: return { "success": False, "message": "Cannot find instance_url in either server_config or auth_manager", } # Get the headers headers = _get_headers(auth_manager, server_config) if not headers: return { "success": False, "message": "Cannot find get_headers method in either auth_manager or server_config", } # Add Content-Type header headers["Content-Type"] = "application/json" # Make the API request url = f"{instance_url}/api/now/table/change_request" try: response = requests.post(url, json=data, headers=headers) response.raise_for_status() result = response.json() return { "success": True, "message": "Change request created successfully", "change_request": result["result"], } except requests.exceptions.RequestException as e: logger.error(f"Error creating change request: {e}") return { "success": False, "message": f"Error creating change request: {str(e)}", }
• src/servicenow_mcp/tools/change_tools.py:23-36 (schema)

  Pydantic BaseModel defining input schema/parameters for the create_change_request tool.
  class CreateChangeRequestParams(BaseModel): """Parameters for creating a change request.""" short_description: str = Field(..., description="Short description of the change request") description: Optional[str] = Field(None, description="Detailed description of the change request") type: str = Field(..., description="Type of change (normal, standard, emergency)") risk: Optional[str] = Field(None, description="Risk level of the change") impact: Optional[str] = Field(None, description="Impact of the change") category: Optional[str] = Field(None, description="Category of the change") requested_by: Optional[str] = Field(None, description="User who requested the change") assignment_group: Optional[str] = Field(None, description="Group assigned to the change") start_date: Optional[str] = Field(None, description="Planned start date (YYYY-MM-DD HH:MM:SS)") end_date: Optional[str] = Field(None, description="Planned end date (YYYY-MM-DD HH:MM:SS)")
• src/servicenow_mcp/utils/tool_utils.py:433-439 (registration)

  Tool registration in get_tool_definitions() dictionary: maps 'create_change_request' to its handler (aliased import), schema, return type hint, description, and serialization method.
  "create_change_request": ( create_change_request_tool, CreateChangeRequestParams, str, "Create a new change request in ServiceNow", "str", ),
• src/servicenow_mcp/tools/change_tools.py:107-159 (helper)

  Helper function used by the handler to unwrap, validate required fields, and parse input params against the Pydantic schema.
  def _unwrap_and_validate_params(params: Any, model_class: Type[T], required_fields: List[str] = None) -> Dict[str, Any]: """ Helper function to unwrap and validate parameters. Args: params: The parameters to unwrap and validate. model_class: The Pydantic model class to validate against. required_fields: List of required field names. Returns: A tuple of (success, result) where result is either the validated parameters or an error message. """ # Handle case where params might be wrapped in another dictionary if isinstance(params, dict) and len(params) == 1 and "params" in params and isinstance(params["params"], dict): logger.warning("Detected params wrapped in a 'params' key. Unwrapping...") params = params["params"] # Handle case where params might be a Pydantic model object if not isinstance(params, dict): try: # Try to convert to dict if it's a Pydantic model logger.warning("Params is not a dictionary. Attempting to convert...") params = params.dict() if hasattr(params, "dict") else dict(params) except Exception as e: logger.error(f"Failed to convert params to dictionary: {e}") return { "success": False, "message": f"Invalid parameters format. Expected a dictionary, got {type(params).__name__}", } # Validate required parameters are present if required_fields: for field in required_fields: if field not in params: return { "success": False, "message": f"Missing required parameter '{field}'", } try: # Validate parameters against the model validated_params = model_class(**params) return { "success": True, "params": validated_params, } except Exception as e: logger.error(f"Error validating parameters: {e}") return { "success": False, "message": f"Error validating parameters: {str(e)}", }
• src/servicenow_mcp/utils/tool_utils.py:26-72 (registration)

  Import alias for the handler function used in registration.
  from servicenow_mcp.tools.catalog_tools import ( get_catalog_item as get_catalog_item_tool, ) from servicenow_mcp.tools.catalog_tools import ( list_catalog_categories as list_catalog_categories_tool, ) from servicenow_mcp.tools.catalog_tools import ( list_catalog_items as list_catalog_items_tool, ) from servicenow_mcp.tools.catalog_tools import ( move_catalog_items as move_catalog_items_tool, ) from servicenow_mcp.tools.catalog_tools import ( update_catalog_category as update_catalog_category_tool, ) from servicenow_mcp.tools.catalog_variables import ( CreateCatalogItemVariableParams, ListCatalogItemVariablesParams, UpdateCatalogItemVariableParams, ) from servicenow_mcp.tools.catalog_variables import ( create_catalog_item_variable as create_catalog_item_variable_tool, ) from servicenow_mcp.tools.catalog_variables import ( list_catalog_item_variables as list_catalog_item_variables_tool, ) from servicenow_mcp.tools.catalog_variables import ( update_catalog_item_variable as update_catalog_item_variable_tool, ) from servicenow_mcp.tools.change_tools import ( AddChangeTaskParams, ApproveChangeParams, CreateChangeRequestParams, GetChangeRequestDetailsParams, ListChangeRequestsParams, RejectChangeParams, SubmitChangeForApprovalParams, UpdateChangeRequestParams, ) from servicenow_mcp.tools.change_tools import ( add_change_task as add_change_task_tool, ) from servicenow_mcp.tools.change_tools import ( approve_change as approve_change_tool, ) from servicenow_mcp.tools.change_tools import ( create_change_request as create_change_request_tool,